Privacy Policy

Last updated: 23 September 2025

Welcome to Abayati.ae. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what we collect, how we use it, and your choices.

1) Who We Are

Abayati.ae (“we”, “us”, “our”) is an online store based in the United Arab Emirates (UAE). If you have questions, contact us at:

Email: support@abayati.ae
WhatsApp: +971 552151338

2) Information We Collect

We collect the minimum data needed to provide our services:

Identity & Contact: name, email, phone number, shipping/billing address.
Order & Payment: order details, transaction totals, and payment status (payments are processed by third-party providers; we do not store full card numbers).
Account Data (optional): username, password (encrypted), order history, wishlists.
Communications: messages via email/WhatsApp, customer support notes.
Technical Data: device info, IP address, browser type, cookies, and usage logs.
Marketing Preferences: your choices for newsletters and offers.

3) How We Use Your Information

We use your data to:

Process orders and deliver products (including courier handover and delivery updates).
Provide customer support (email/WhatsApp 24/7).
Manage your account and order history.
Prevent fraud and secure our website.
Send service messages (order confirmation, dispatch notices).
Send marketing (only if you opt in; you can opt out anytime).

4) Legal Bases (What Allows Us to Use Your Data)

Depending on your location, we rely on one or more of the following:

Contract: to fulfill your order and provide services.
Legitimate interests: to operate and improve our business, prevent fraud, and keep our services secure.
Consent: for optional marketing or certain cookies.
Legal obligation: to meet record-keeping, tax, and compliance requirements.

5) Sharing Your Information

We share data only with trusted partners and only as needed:

Payment processors (to complete your purchase).
Couriers/Logistics (to deliver your order).
IT & Hosting providers (to operate the website and related systems).
Professional advisors or authorities where required by law.

We do not sell your personal data.

6) International Transfers

Because we work with global service providers and ship internationally (including GCC countries), your data may be transferred and processed outside your country. We take reasonable steps to ensure appropriate safeguards are in place.

7) Cookies & Similar Technologies

We use cookies to:

Keep your cart and session working,
Remember preferences (like language and sizes),
Analyze site performance and improve our services,
Support marketing (if you consent).

You can control cookies in your browser settings. Disabling essential cookies may affect site functionality.

8) Data Retention

We keep personal data only as long as necessary:

Orders & invoices: retained for statutory periods (e.g., tax/audit).
Support messages: retained to resolve issues and improve service.
Marketing data: kept until you unsubscribe or request deletion.

9) Your Rights

Subject to applicable law, you may have the right to:

Access the data we hold about you,
Correct inaccurate or incomplete data,
Delete your data (when no longer needed),
Restrict or object to certain processing,
Withdraw consent (for marketing/cookies) at any time,
Portability (receive your data in a usable format).

To exercise your rights, contact support@abayati.ae or WhatsApp +971 552151338. We may need to verify your identity before acting on your request.

10) Marketing Preferences

We send marketing messages only if you’ve opted in. You can unsubscribe through the email footer or by contacting us. Service emails about your orders are not marketing and you’ll still receive them.

11) Children’s Privacy

Our website is for adult customers. We do not knowingly collect personal data from children. If you believe a child has provided data, contact us to delete it.

12) Security

We use technical and organizational measures to protect your information (encrypted connections/HTTPS, access controls, limited retention). No method is 100% secure, but we work continuously to keep your data safe.

13) Third-Party Links

Our site may contain links to third-party websites or social platforms (e.g., Instagram, Facebook, Twitter). Their privacy practices are governed by their own policies.

14) Returns, Replacements & Customer Support Notes

While refunds are not available, if you receive an incorrect or faulty item, we will replace it at no extra cost. For any issue, contact us promptly with photos and your Order #. (See our Returns Policy for full details.)

15) Changes to This Policy

We may update this Privacy Policy from time to time. We will post the latest version on this page and update the “Last updated” date above. Significant changes may be communicated by email/WhatsApp where appropriate.

Questions?
Email support@abayati.ae or message us on WhatsApp +971 552151338—we’re available 24/7